Trust and transparency
Privacy Policy
This policy applies to the SHMLANG website, member accounts, inquiries, and order-related pages.
Last updated: August 15, 2026
Information we collect
When you create an account, submit an inquiry, place an order, or contact support, we may collect your name, contact details, account information, order records, and project details you choose to provide.
The website may also record necessary device, browser, access-log, and basic analytics data for security, troubleshooting, and service improvement.
How we use information
We use information to answer inquiries, deliver services, manage accounts and orders, send necessary service notices, prevent abuse, and improve the website. We do not sell personal information.
Retention, sharing, and security
We use service providers only where needed for hosting, communications, analytics, payment confirmation, or technical support, and require them to handle data for the agreed purpose. Retention is limited by operational, contractual, security, and applicable compliance needs.
Your choices and contact
You may ask to access, correct, or delete personal information we hold, or ask how it is handled. Contact us through the website contact page or the public email in the footer. Some order records may need to be retained for legal or dispute-resolution periods.